01 / Developing Personas


Personas have been used by marketers for decades. They are valuable because they help everyone on your software product development team to empathize with the users of your products. A great persona is one that helps your team inform those subtle feature decisions that can inspire and connect with your users. In fact, an accurate persona that is representative of your users can make an impact on your product experience that results in a truly differentiated experience.

In this episode, Sean and Joe discuss personas and their role in the software development process and then proceed to interview Jeremy Durham from Paychex about his experience developing personas for its software platform.

Read our blog post

Jeremy Durham

Jeremy Durham is the Director of Program, Product and UX at Paychex, based in Rochester, NY. Jeremy is a key member of the Product Development and Technology Senior Management team at Paychex, overseeing 200 employees. Throughout his 20 years of growth working for Paychex, Jeremy has held a number of titles, including Senior Software Engineer; Enterprise Program Manager; and Senior Manager of Product, Technology Strategy, and Client Experience.

l t i


Enjoying the podcast? Sign up for email reminders to be the first to know about new episodes.