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Month: October 2018

Episode 5 – Human Experience in Products

As companies implement more technology and automation into their products and services, it’s all too common for them to forget that customers and users are human beings. We should always be thinking of the human side of technology and software, considering how our users feel, think, and how to best communicate with them, to give us an advantage in how to better serve them. In the end, what we’re really selling is experiences. In this episode, Sean and Joe talk with Kate O’Neill about her experiences with the internet and improving and humanizing the individual’s experiences with products. We look at tactics…

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