Fin-Goulding

20 / Flow: Visualize the Possibilities

Description

It’s ironic that companies comprised of teams that have embraced Agile methodologies can at the same time find themselves in search of organizational agility. With all the best intentions, proponents of Agile dutifully adhere to its prescribed set of principles, but then we suddenly find ourselves constrained by the same demons we had sought to escape. We seem to have lost our ability to experiment and learn, to adapt and grow, and to be resilient and flexible in the face of ambiguity.

In this 20th episode of the Product Momentum Podcast, Fin Goulding joins Sean and Paul as together they explore an increasing demand for a more business agile way of working. Through the evolving lens of Flow, Fin shares his insights based on a rich career as a C-level executive in large organizations, prolific author, and expert in the field of business and technical agility. Soft-spoken yet firm, he reminds us that “…[a]gile is really a thing that you are; it’s not something that you buy.” Flow, he adds, helps us move away from a very rigid methodology into something that’s more of a philosophy, a way of being.

Have a listen to find out how.

Recommended Resources

Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework, by Mik Kersten.

Unlearn: Let Go of Past Success to Achieve Extraordinary Results, by Barry O’Reilly.

Flow: A Handbook for Change Makers, by Fin Goulding and Haydn Shaughnessy.

12 Steps to Flow, by Fin Goulding and Haydn Shaughnessy.


About Fin

Fin Goulding has become an expert in Business and Technical agility, having worked as a CIO and/or CTO in several major organizations such as Aviva, Paddy Power, lastminute.comtravelocity.com, SabreHSBC, RBS and Visa.

He has consistently been named as one of the top global CIOs and is recognized as one of the most experienced enterprise agile leaders in the world today.

Fin has been pioneering new ways of working using visualization techniques and agile practices in all areas of business in order to help organizations achieve digital transformation through cultural transformation. He has a unique perspective having worked in startups, .coms, and large-scale companies and now as Founder & CTO in his own startup called the Flow Academy.

Fin is in demand as a coach for CEOs, COOs, CIOs and CTOs and as a keynote speaker and panelist. He is constantly improving and evolving business agility practices and principles through real-world expertise.

He has co-authored two of the best-selling books on business agility: Flow: A Handbook for Change Makers, and 12 Steps to Flow

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miguel-cardona

19 / The Significance of Contributive Design

Description

As organizations move inexorably to a team-based, agile methodology, how do individual contributors effectively demonstrate what they’re working on or what they’ve accomplished? If performance is measured based solely on the team’s deliverables, how do team leaders appropriately acknowledge each member’s contribution or target their professional development? Enter the notion of contributive design, in which involvement of the individual is made clear. Contributive design fosters an environment in which team members collaborate as one, but also where they’re not necessarily dependent on others for their own outcomes.

In this episode of ITX’s Product Momentum Podcast, hosts Sean and Paul welcome Miguel Cardona, professor of design, artist, and keynote speaker at ITX’s 2nd annual ITX UX 2019: Beyond the Pixels design conference. Miguel introduces us to the notion of contributive design and its far-reaching impact – not only in the classroom, where contributive tools help him evaluate the performance of project teams while isolating the contributions of each student. Contributive design applies with equal significance in the workplace as we consider the modular nature of teams, design systems, and the user experience.

Read our blog post.

Recommended Resources

Writings and Notes from Andrew Duckworth, including “One Thing Per Page.”

Design Is Storytelling, by Ellen Lupton.

Algortihms of Oppression: How Search Engines Reinforce Racism, by Safiya Umoja Noble.

fertilegroundroc.org, an exploration of race and placemaking in Rochester, NY. In collaboration with cultural anthropologist and University of Rochester Professor Kathryn Mariner, Fertile Ground sprouts from three existing intellectual traditions: theories of space and place, urban ethnography and history, and feminist and Black geographies.


About Miguel

Miguel Cardona is an Assistant Professor at the Rochester Institute of Technology in the New Media Design (BFA) and Visual Communications Design (MFA) programs. His classes focus on user experience and interaction design for digital experiences and products. Students from these programs are highly marketable and go on to design at companies like Google, Facebook, Microsoft, Marvel, Lyft, Amazon, Nike, and numerous other high-profile product and creative agencies all over the world.

Most recently, Miguel was a foundation hire and lead designer for imgix, a San Francisco-based company that provides web developers the ability to resize and optimize images in real-time. Previously, he co-founded the Rochester, NY-based design and technology studio, Dwaiter Design. Miguel has more than 15 years’ experience designing and developing digital products, e-learning experiences, motion graphics, advertising, and interactive games for not-for-profit, educational, and B2B institutions. He was once mildly internet-famous for illustrating on coffee cups.

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Christina-Wodtke

18 / Simple Steps to Achieve High Performance

Description

We’ve been working together in teams forever, right? After all, humans are social creatures. So it only makes sense that we would come together, organize around common objectives, and apply our energies and intellect to solve problems and deliver outcomes that move our world forward. If that is so, why do so many organizations simultaneously implement dubious structures and practices that conflict with their pursuit of high-performing teams?

In this episode, Sean and Paul catch up with Christina Wodtke – professor, speaker, and author of Radical Focus – to discuss techniques that help organizations create and sustain high-performing teams. Christina has admittedly made a career out of stating the unstated, exposing the proverbial elephant in the room. Whether it’s questioning the value of meetings and status reports or how companies conduct their hiring practices and performance reviews, Christina unabashedly critiques the ways in which those same organizations treat their most important asset – and in the same breath offers remedies that address them.

Recommended Resources

The Culture Map, by Erin Meyer.

The Fearless Organization, by Amy C. Edmondson.

The Team That Managed Itself, by Christina Wodtke. [New Release!]


About Christina

Christina Wodtke trains companies to move from insight to execution as principal of her firm, Wodtke Consulting. She has led redesigns and initial product offerings for such companies as LinkedIn, Myspace, Zynga, Yahoo!, Hot Studio, and eGreetings. Christina has founded two consulting startups, a product startup, and Boxes and Arrows, an online magazine of design; and she co-founded the Information Architecture Institute.

She’s the author of 101 Theses on Design, Information Architecture: Blueprints for the Web, and her new book about OKRs, Radical Focus. Christina currently teaches the next generation of entrepreneurs at California College of the Arts and Stanford Continuing Education. She speaks everywhere from conferences to universities to boardrooms, and opines across the internet, but most often on eleganthack.com.

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kim-goodwin

17 / Human-Centered Design

Description

Product people get excited about solving problems that make users’ lives better. On that we can all agree. It’s the approach we choose to achieve that goal where differences arise. Sometimes the differences are more clear – Agile vs. Waterfall, for example. On other occasions, the difference is less obvious. Take user-centered vs. human-centered design. On their face, they seem synonymous; after all, users are human. But as we’ll hear, the difference between them is more than a mere distinction.

In this episode, hosts Sean and podcast newcomer Paul Gebel welcome Kim Goodwin, author, consultant, and a featured keynote speaker at ITX’s 2nd annual ITX UX 2019: Beyond the Pixels design conference. Kim discusses the power of human-centered design, in which product people must draw ever closer to those most familiar with the problems they face every day. It is they, she says, who hold the key to their solutions. If we are to create products that solve those problems, we need to think in terms of meeting human needs.

Read our blog post.

Recommended Resources

Designing for the Digital Age: How to Create Human-Centered Products and Services, by Kim Goodwin.

Ruined By Design: How Designers Destroyed the World, and What We Can Do About It, by Mike Monteiro.


About Kim

Kim Goodwin is the best-selling author of Designing for the Digital Age. She has spent more than 20 years in UX, both consulting and in-house. Kim helps organizations build their internal design capabilities through coaching and organizational change management.

Previously, Kim was VP of Design & General Manager at Cooper, a leading design and strategy agency in San Francisco. During her 12 years there, she led an integrated practice of interaction, visual, and industrial designers, as well as the development of the acclaimed Cooper design curriculum. As VP of Product and User Experience at PatientsLikeMe, Kim guided designers and product managers in combining a patient support network with a medical research platform.

Kim has led design and research projects in healthcare, aviation, retail, communication, financial services, consumer, enterprise, automotive, IT, and other industries. She speaks and teaches regularly at UX conferences around the world. Although Kim is based near San Francisco, she is often in another time zone, whether she’s herding cats in a conference room or photographing wildlife in places with no Internet access.

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jeff-gothelf

16 / Developing Organizational Agility

Description

Imagine a world in which we drop the labels that segregate us as Lean. As Agile. As Waterfall. As Design Thinkers. Instead, imagine a world where we build the kinds of organizations and cultures that encourage and reward learning and customer centricity, that incentivize teams to deeply understand their customers, and that ensure that we’re always delivering value on their behalf. Let that sink in.

In this episode, hosts Sean and Joe chat with Jeff Gothelf – author, coach, consultant, and a featured keynote speaker at ITX’s 2nd annual ITXUX2019: Beyond the Pixels design conference. The world Jeff hopes for may not be the one he predicts will come to pass. But it is a world that allows us to freely pick and choose the components and methodologies that work best within our respective organization.

Read our blog post.

Recommended Resources

Josh Ellman, Mind the Product.

Barry O’Reilly, Unlearn.

Sense & Respond Press, Jeff Gothelf, Josh Seiden, and Vicky Olsen, series editors.


About Jeff

Jeff Gothelf helps organizations build better products and executives build the cultures that build better products. He is the co-author of the award-winning book, Lean UX, and the Harvard Business Review Press book, Sense & Respond. Starting off as a software designer, Jeff now works as a coach, consultant, and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management and human-centered design.
 
Most recently, Jeff co-founded Sense & Respond Press, a publishing house for practical business books for busy executives.

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dan-olsen

15 / Test Assumptions to Achieve Product-Market Fit

Description

Software product development is hard enough. It’s harder still when our investment of resources is based on a set of untested assumptions. The probability that we perfectly address each of the hundreds or thousands (millions?) of assumptions, hypotheses, and decisions is super low. Once we get comfortable with the idea that many of our assumptions are wrong, we can embrace the uncertainty and engage the anxiety that comes from it.

In this episode, Sean and Joe chat with Dan Olsen, Silicon Valley-based consultant, author, speaker, and proponent of the Lean Startup approach to software product development. Dan reminds us that the surest way to eliminate anxiety is to confront its causes. Articulate your hypotheses and test them. Whatever the outcome, the evidence you gather from user testing will boost your confidence as your anxiety fades.

Recommended Resources

Whether through his consulting work, speaking engagements, or monthly Lean UX Meetup, Dan enjoys building communities of learners. He recommends checking out the following thought leaders and their work:

Make Time, by Jake Knapp.

UX for Lean Startups, by Laura Klein.

Interviewing Users, by Steve Portigal.


About Dan

Dan Olsen is an entrepreneur, consultant, author, speaker, and expert in product management and Lean Startup. At Olsen Solutions, he works with CEOs and product leaders to help them build great products and strong product teams, often as interim VP of Product.

Dan has worked with a range of businesses, from small, early-stage startups to large public companies, on a wide variety of web and mobile products. His clients include Facebook, Box, MicrosoftYouSendIt (now HighTail), Epocrates, Medallia, XING, Financial Engines, and One Medical Group.

Prior to consulting, Dan worked at Intuit, where he led the Quicken product team to record sales and profit. Dan began his career designing nuclear-powered submarines in the United States Navy. 

Dan earned a BS in electrical engineering from Northwestern University and an MBA from Stanford University. He also earned a master’s degree in industrial engineering from Virginia Tech, where he studied the Lean manufacturing principles that inspired Lean Startup. 

Dan wrote the bestseller The Lean Product Playbook. He lives in Silicon Valley, where he hosts the monthly Lean Product & Lean UX Meetup. Dan enjoys sharing ideas and comparing notes with as many people as he can.  

 

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tim-wood

14 / Taking Design Beyond Today’s Conventions

Description

The common understanding is that to be successful in today’s digital environment designers need to solve problems while building products that people want and need to use. While that may be the core of it, it’s only the core. There’s so much more to it these days. When we talk about interaction design, designing software products, and today’s rapidly emerging next-gen experiences, designers now need to think about what it means to learn, to adapt, and to change.

In this episode, Sean and Joe chat with Tim Wood. Tim wears a couple hats these days, one as Professor of Industrial Design and Interactive Design at Rochester Institute of Technology (RIT), the other as Design and User Experience Innovation Lead at Corning Inc. Playing in both sandboxes gives Tim the opportunity to engage in the private sector while peering beyond the horizon through the lens of higher education.

Read our blog post.

Recommended Resources

About Face, by Alan Cooper. Tim’s review: “If you’re a designer or a design student, it’s a really powerful book and gets into all the details and ways to address interaction design.”


About Tim

Tim Wood is the Design and User Experience Innovation Lead at Corning Incorporated. With a focus on R&D, he’s developing new tools and technologies within the scientific informatics space for Corning’s research scientists. Tim is also a tenure track professor within Rochester Institute of Technology’s School of Design. During the school year, he’s a full-time professor where he works with graduate students and upperclassmen to integrate strong interaction design skills into their practice.

Tim is a 20+ year veteran of the software development, consumer electronics, and professional services industries. An internationally recognized thought leader, speaker, and author on the topics of design and user experience, Tim has built a proven track record as a hands-on solutions-driven designer.

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Nir Eyal

13 / Product Design Driving Positive Behaviors

Description

Product people possess the creative and ethical wherewithal to persuade users to behave in ways that materially improve their lives – using our powers for good. The secret is to understand that, if we want to connect our product’s use to a repetitive consumer habit, we must identify the internal trigger that drives consumer behavior. Understanding this crucial piece can explain how software products become so habit forming.

In this episode, Sean and Joe chat with Nir Eyal, keynote speaker at ITX’s Product Momentum: Beyond the Features product conference (June 19-21), whose work on Behavioral Design has brought him and us to the intersection of psychology, technology, and business. The goal of his work is to help product people design the products and services that consumers want to use and that drive positive, habit-forming behaviors. Nir combines a gift for observation with an uncanny awareness to convert life experiences into problem statements that ultimately lead to research, learning, and discovery.

Read our blog post.

Recommended Resources

Nir ranks and shares his top articles, and he’s an easy listen on his NirandFar podcast.

Hooked: How To Build Habit-Forming Products, by Nir Eyal with Ryan Hoover.

Be among the first to read Indistractable: How to Control Your Attention and Choose Your Life.

Join us on June 21 to hear Nir speak at the Product Momentum: Beyond the Features product conference, in Rochester, NY.


About Nir

Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The MIT Technology Review dubbed Nir, “The Prophet of Habit-Forming Technology.”

Nir founded two tech companies since 2003 and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He is the author of the best-selling book, Hooked: How to Build Habit-Forming Products and Indistractable: How to Control Your Attention and Choose Your Life.

In addition to blogging at NirAndFar.com, Nir’s writing has been featured in The Harvard Business Review, TechCrunch, and Psychology Today.

Nir is also an active investor in habit-forming technologies. Some of his past investments include Eventbrite (NYSE:EB), Refresh.io (acquired by LinkedIn), Worklife (acquired by Cisco), Product Hunt, Marco Polo, Presence Learning, 7 Cups, Pana, Kahoot!, Byte Foods, and Anchor.fm.

Nir attended The Stanford Graduate School of Business and Emory University.

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Mike Belsito

12 / Treating Your Product Community Like a Product

Description

When you’re building software products, do you think only about adding features? Or do you think in terms of hiring your software products to solve a problem you have? Context is critical. Consider new products – and their features – in the same way you would new employees. What problems am I hiring them to solve? What will be my return on investment?

In this episode, Sean and Joe chat with Mike Belsito, a startup product and business developer with a rich background in creating big, important things out of nothing. Mike co-founded Product Collective, now a 20,000-member community of like-minded product people. He conceived the idea to help folks like himself navigate this untamed wilderness called product management. Out of Product Collective Mike spawned INDUSTRY – in just its fifth year it’s already one of the largest product management summits anywhere in the world.

Read our blog post.

Recommended Resources

Give Mike a listen on his Rocketship podcast.

Learn more about INDUSTRY: the Product Conference. 

It Doesn’t Have To Be Crazy At Work, by Jason Fried and David Heinemeier Hansson.

Jobs-to-be-Done The Handbook, by Chris Spiek & Bob Moesta


About Mike

Mike Belsito is a startup product and business developer who loves creating something from nothing. Mike is the co-founder of Product Collective, which organizes INDUSTRY, one of the largest product management summits anywhere in the world. For his leadership at Product Collective, Mike was named one of the Top 40 influencers in the field of Product Management.

Mike also serves as a faculty member at Case Western Reserve University in the department of Design and Innovation, and he is co-host of one of the top startup podcasts online, Rocketship.FM.

Prior to Product Collective, Mike spent 12 years in startup companies as an early employee, co-founder, and executive. Mike’s businesses and products have been featured in national media outlets such as the The New York Times, The Atlantic, CNN, NPR, and elsewhere. Mike is also the Author of Startup Seed Funding for the Rest of Us, one of the top startup books on Amazon.

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