04 / Creativity in Technology

Description

The best way to solve a problem is to first examine the people who have encountered it instead of looking at the problem itself. Doing so, allows you to get a different point of view. Through creativity, in-depth research of the people using your product, and technology, teams can exponentially improve the way software products provide value for users.

In this episode, Joe and Sean talk with renowned artist, Sebastian ErraZuriz, about how he’s shaking up the art world and training minds to be creative in technology.

Read our blog post


About Sebastian

Sebastian ErraZuriz is a Chilean born, New York based Artist, Designer, and Activist who has received international acclaim for his original and provocative works on a variety of disciplines, blurring the boundaries between contemporary art, tech, design, and craft. His exclusive masterpieces are avidly acquired by art collectors and museums. His work is always surprising and compelling, inviting the viewer to look again at realities that were often hidden in plain sight.

t i

Listen READ MORE

03 / Using Gamification to Build User Experiences

Description

Gamification is a means for eliciting specific behaviors from your users by depending on the premise that humans are naturally competitive. Some more than others, but competition is the basis for our economy and drives many of our behaviors whether we admit it or not.

In this episode, Sean and Joe discuss gamification as an important part of the system design process, and then have a great conversation with Gregg Gordon from SSRN.com about how they use gamification within the SSRN.com environment to both foster friendly competition and encourage users to increase their usage of the system by making it a pleasure to use.

Read our blog post


About Gregg

Gregg Gordon was the President and CEO of the Social Science Research Network (SSRN) for many years before transitioning to Managing Director of SRRN when the company was acquired by the Netherlands-based publishing company, Elsevier. SSRN is devoted to the rapid worldwide distribution of scholarly research in the social sciences and humanities fields. Thanks to their continued growth under Gregg Gordon’s leadership, SSRN now has a collaborative of more than 1.7 million users, nearly a quarter-million authors, and a database of over 682,100 articles contributed by scholars.

l t i

Listen READ MORE

02 / Creating Advocacy & Building Product Loyalty

Description

Advocacy is the goal for any software product that interacts with humans. Whether you’re building a website, a mobile app, or any digital technology that interfaces with people, the goal is to build product loyalty among users. This is done by moving the client up the loyalty ladder, starting with earning trust, then building loyalty, and ultimately earning advocacy.

In this episode, Sean and Joe discuss the different aspects of creating and measuring product loyalty and advocacy and then talk with Adam Bates from Amazon about how he works on creating loyalty within his own customer base.

Read our blog post


About Adam

Adam is a digital product leader with an entrepreneurial track record of envisioning and building experiences that transform how we live and work. A UX research and design expert, hands-on technologist, data cruncher, and energetic team-builder. Currently, Vice President of Product for FreshBooks, Adam has also led Product and UX for innovation groups at Amazon, Paychex, and Topspin Media.

l t i

Listen READ MORE

01 / Developing Personas

Description

Personas have been used by marketers for decades. They are valuable because they help everyone on your software product development team to empathize with the users of your products. A great persona is one that helps your team inform those subtle feature decisions that can inspire and connect with your users. In fact, an accurate persona that is representative of your users can make an impact on your product experience that results in a truly differentiated experience.

In this episode, Sean and Joe discuss personas and their role in the software development process and then proceed to interview Jeremy Durham from Paychex about his experience developing personas for its software platform.

Read our blog post


Jeremy Durham

Jeremy Durham is the Director of Program, Product and UX at Paychex, based in Rochester, NY. Jeremy is a key member of the Product Development and Technology Senior Management team at Paychex, overseeing 200 employees. Throughout his 20 years of growth working for Paychex, Jeremy has held a number of titles, including Senior Software Engineer; Enterprise Program Manager; and Senior Manager of Product, Technology Strategy, and Client Experience.

l t i

Listen READ MORE
1 2

Enjoying the podcast? Sign up for email reminders to be the first to know about new episodes.